Safety notices
Safety notices and recall information for products sold in this store are published on this page. There is no open notice at this moment.
If you think your product is unsafe
- Stop using the product and unplug it.
- Do not try to repair it yourself and do not use third party parts.
- Send us a message through the contact form with the model number, the serial number and a description of what happened. Photos help.
We answer safety reports before any other request.
Be notified first
Register your products in your account. Registration is how we reach the owners of a specific batch if a notice is ever published.
Using your product safely
- Read the manual that came in the box before the first use, and keep it.
- Use only the accessories and replacement parts made for your model. You can find them under parts and accessories.
- Follow the cleaning instructions; a blocked filter or a worn seal changes how the product behaves.
- Never immerse a motor unit or a battery in water.