What is covered
Products purchased from this store carry a One (1) Year Limited Warranty, counted from the delivery date, unless the product page states a different period. The warranty covers defects in material and workmanship under normal household use.
Within the warranty period we repair the product, replace it, or replace the defective part, at our discretion and at no cost to you. A repaired or replaced product keeps the remainder of the original warranty period; it does not start a new one.
What is not covered
- Normal wear of consumable parts such as filters, brushrolls, blades, seals, pods and batteries.
- Damage from misuse, accident, dropping, liquid ingress, power surges, or use outside the instructions in the manual.
- Commercial or rental use, and any use outside the United States.
- Repairs, modifications or parts from third parties.
- Cosmetic damage that does not affect how the product works.
- Products bought from a reseller that is not authorised, or products with a removed or altered serial number.
How to file a claim
- Have the order number, the model number and the serial number at hand. The model number is on the product page and on the rating label of the product.
- Send us a message through the contact form describing the fault, when it started and what you already tried.
- We may ask for photos or a short video of the fault, and for proof of purchase.
- If the claim is approved, we send the replacement part or the return instructions. Do not ship anything back before you receive those instructions.
Registration and proof of purchase
Register your product in your account right after delivery. The registration keeps your proof of purchase on file and speeds up any later claim. Your order confirmation email is also accepted as proof of purchase.
Your legal rights
This limited warranty is in addition to the rights you have under consumer law; it does not replace them and it does not limit them.
Related pages
- Returns, Refunds & Exchanges — for a change of mind inside the money back guarantee window.
- Product Safety & Recalls — for safety notices.
- Support Center — for everything else.