Everything you need after you buy: order help, returns, warranty, replacement parts and product safety notices. If you cannot find the answer here, send us a message and we will get back to you.
Orders and shipping
- Track an order, view invoices and manage your addresses in your account.
- Delivery times, surcharges and shipping restrictions are listed on the Shipping page.
- Bundles ship in more than one box. You get a separate email with a tracking number for each shipment.
Returns, refunds and exchanges
Select products are covered by a 60-day or 90-day money back guarantee; the window that applies to your purchase is stated with your order. The full process is on the Returns, Refunds & Exchanges page.
Warranty
Products carry a One (1) Year Limited Warranty unless the product page states a different period. Coverage, exclusions and how to file a claim are on the Warranty Information page.
Parts and accessories
Replacement parts, filters, brushrolls, pods and accessories are grouped by category:
Before you buy
- Which model fits me? Every product page lists what is in the box, the specifications and the accessories that fit that model.
- Is the price on the page the final price? Yes. Promotions and their conditions are described on the Offer Details page.
- Can I change or cancel an order? Contact us as soon as possible with the order number. Orders already handed to the carrier follow the return process.
- Do you ship outside the United States? Restrictions and surcharges are listed on the Shipping page.
Product safety
Safety notices and recall information are published on the Product Safety & Recalls page.
Still need help?
Use the contact form with your order number and the model of your product. Registering your product in your account makes support requests faster and keeps your proof of purchase on file.